Refund Policy
Channel-Neo Financial Analysis Training Programs
Last Updated: January 15, 2025
Our Commitment to Transparency
At Channel-Neo, we understand that investing in professional development requires careful consideration. Our refund policy reflects our commitment to fairness while maintaining the integrity of our specialized financial analysis programs.
We've designed this policy based on years of experience working with investment professionals across the Philippines and understanding their unique learning requirements. Every situation is evaluated individually because we know that professional circumstances can change unexpectedly.
Refund Eligibility Criteria
Early Withdrawal
Full refund available within 14 days of enrollment if you haven't accessed more than 25% of course materials or attended live sessions.
Medical Circumstances
Documented medical situations preventing program completion may qualify for partial or full refunds, evaluated case-by-case.
Technical Issues
Persistent platform problems preventing access to materials that we cannot resolve within 7 business days qualify for refunds.
Program Cancellation
If we cancel or significantly modify a program, participants receive full refunds plus any incurred expenses up to reasonable limits.
Step-by-Step Refund Process
Submit Written Request
Email your refund request to info@channel-neo.com with your enrollment details, reason for the request, and any supporting documentation. Include your full name and program enrollment date.
Initial Review Period
Our team reviews your request within 3-5 business days. We may contact you for additional information or to discuss alternative solutions that might better serve your needs.
Decision Notification
You'll receive a written decision via email explaining the outcome. If approved, we'll outline the refund amount and expected processing timeline based on your payment method.
Processing and Payment
Approved refunds are processed within 7-10 business days. The time for funds to appear in your account depends on your bank or payment processor, typically 3-5 additional business days.
Refund Processing Timeframes
Full refund period with minimal material access restrictions
Partial refunds considered based on circumstances and progress
Refunds evaluated individually for exceptional circumstances only
Important Considerations
Refund amounts may be reduced by payment processing fees (typically 2-4%) and any physical materials that cannot be returned. Digital certificates or credentials issued cannot be revoked, which may affect refund eligibility for completed modules.
For programs with live components, refunds become more limited once interactive sessions begin, as these create costs that cannot be recovered. We encourage participants to attend our free introductory sessions before enrolling to ensure program alignment.
Questions About Our Refund Policy?
Our team is here to discuss your specific situation
Email: info@channel-neo.com | Phone: +63 335 140 950
40 Apitong St, Cagayan de Oro, Misamis Oriental, Philippines
Contact Our Team